Refund policy

Return and Exchange Policy

At SATHI RUGS, we have established the following return and exchange policy to ensure that our customers can shop with confidence.

Customer-Initiated Returns and Exchanges

Please contact us within 7 days of receiving the product, in an unused condition.

• The return shipping cost will be borne by the customer.
• We will only accept returns in unused condition.
• Contact Information:
  TEL: 045-264-8400
  Email: info@sathirugs.com
  LINE: Please contact us here

Returns and exchanges cannot be accepted in the following cases:

• Used products
• Products received more than 7 days ago

In Case of Defective or Incorrect Products

If there is a defect in the delivered product or if a product different from your order arrives,
please contact us within 7 days of receiving the product.

• The return shipping cost will be fully covered by us (please return via cash on delivery).
• After confirming the condition of the product, we will promptly arrange for a replacement or refund.

About Refunds

• If you paid by credit card:
  Refunds will be processed through the card company.
  The timing of the refund reflection will vary depending on the card company's closing date.
• If you paid by bank transfer:
  We will refund to the designated bank account.
  We will cover the transfer fees.
• Refund processing will be carried out within 7 business days after the arrival and condition confirmation of the returned product.

Request for Returns

• Please do not return the product before contacting us.
  First, please reach out via email or LINE.
• When returning, please pack the product carefully to avoid damage during shipping.
• If you are returning a large rug,
  we will provide guidance on packaging and collection methods, so
  please consult us in advance.