You can view the rugs at one of our stores in Yokohama, Karuizawa, or Tosu. You can check online which store has the item you are interested in. Additionally, if you contact us in advance via LINE or phone, we can provide detailed information about stock availability and how to view items in-store. You can also use our AR feature to visualize the rug in your home, so please take advantage of it.

You can place orders from anywhere in the country through our online store. The purchasing process is simple; just add items to your cart and fill in the necessary information to complete your order. If you have any questions or concerns, feel free to contact us via LINE. We have a support system in place to ensure you can shop with confidence.

Handmade rugs can maintain their beauty for a long time with proper maintenance. We recommend vacuuming regularly and addressing any dirt or stains immediately. Additionally, using professional cleaning services every few years will help your rug last longer. For detailed care instructions and information about professional cleaning, please visit our cleaning site’s home care page. If you have any questions, feel free to contact us via LINE.

The store hours for each location are as follows:
- Yokohama Store: 11:00 AM – 6:00 PM
- Karuizawa Store: 10:00 AM – 7:00 PM
- Tosu Store: 10:00 AM – 8:00 PM
For more details, please check the store access page on our website.

We accept returns or exchanges for unused products only if you contact us within 7 days of receiving the item.

For more details, please check our Return and Refund Policy page. If you have any questions, feel free to contact us via LINE.

Our handmade rugs vary in price depending on size, materials, and the craftsmanship involved. We offer a wide range of prices from tens of thousands to several million yen, covering everything from small rugs to luxurious Persian rugs. All product prices are displayed in our online store and at our physical locations, so please take a look. For more detailed information, you can visit our Pricing page.

Our handmade rugs are made from high-quality natural materials such as wool, silk, and cotton. For details on the materials used, please refer to the description page of each product.

You can use cash, credit cards, and debit cards in our store.

For more details, please check our Payment Methods page.

Yes, in addition to credit card installment payments, you can use Paidy for up to 12 installments. The number of installments and conditions will vary depending on the payment method you choose. During the purchase process, select the installment payment option and check the details. If you have any questions, feel free to consult us via LINE.

Coupons distributed via LINE can be used during purchases in our online store. During the checkout process, enter the code you received via LINE in the "Coupon Code" field on the cart screen. If you are using it in-store, simply show the coupon screen to our staff for it to be applied.

• For purchases over 10,000 yen: Free shipping
• For purchases under 10,000 yen: A shipping fee of 600 yen will apply.

We primarily use Yamato Transport, but depending on the region and the size of the product, we may use other logistics companies. Please note that we cannot accommodate requests for specific logistics companies.

For more details, please check our Shipping Policy page.

We will provide individual estimates based on payment terms, quantity, and amount. Please contact us via email at Contact Us.