Kashmir carpet silk approx. 124cm x 195cm

Shipping Fee

• For purchases of 10,000 yen or more : Free shipping
• For purchases under 10,000 yen : Shipping fee 600 yen

Shipping Method

• We mainly use Yamato Transport.
• Depending on the region and size of the product, we may use other logistics companies.
• We do not accept requests to specify a logistics company.

Delivery times and shipping

• In the case of prepayment (e.g. bank transfer): Items will be shipped within 3 business days after payment is confirmed.
• For other payment methods (e.g. credit card): Your order will be shipped within 3 business days after your order is confirmed.
• Please note : Delivery delays may occur for deliveries to remote islands and specific regions, as well as due to the effects of natural disasters and large-scale events.

At SatiRugs, we allow our customers to return or exchange their handmade carpets, subject to the following conditions:

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Returns and exchanges due to customer convenience

• We will accept returns or exchanges for unused products only if you contact us within 7 days of receiving the product.
• Please note that we cannot accept returns or exchanges if the product has been used or if the product tag has been discarded or lost.
• If the product does not meet your expectations (e.g. the size or image is different), you will be responsible for the return shipping costs.

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Returns and exchanges due to product defects

• If the delivered product is different from the order or is defective, we will cover the return shipping costs.
• Once we receive the item, we will promptly exchange or refund the item.
• If you receive a defective item, please contact us within 7 days of receipt.

Credit card

The following credit cards are accepted. You can choose to pay in full or in installments (3 to 24 installments).

Accepted credit cards:

• VISA
• MasterCard
• JCB
• American Express
• Diners Club

Notes on installment payments:
Depending on your contract with your credit card company, you may not be able to use installment payments. Please check with your card company for details.

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Paidy

Pay Later is a payment method provided by the payment service company Paidy. It is not a credit card payment or a loan, so you can pay by bank transfer, convenience store payment, or direct debit.

Free installment fee: Pay later in 3 installments
Pay in 3 installments is a service that allows you to pay in three equal installments, the month after, the month after that, and three months after your use.

If you verify your identity through the Paidy app and upgrade to Paidy Plus for free, you will be able to select the Pay Later in Three Installments option when making your payment.

About fees

• Convenience store payment: 356 yen (tax included)
• Bank transfer: Bank transfer fee
• Direct debit: Free

For more information, please see the official Paidy guide below.
Paidy Official Guide

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Bank transfer

After placing your order, please transfer the amount to the bank account below. Please note that the bank transfer fee will be borne by the customer.

• Bank name: Sumitomo Mitsui Banking Corporation
• Branch name: Mizonokuchi Branch
• Account number: 2793351 (regular)
• Account name: Satyugen Gaisha

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Cash on delivery

When the product arrives, the following cash-on-delivery fee will be charged in addition to the total amount of the delivered product. Please pay this amount to the delivery company driver when the product is delivered.

• Less than 10,000 yen: 330 yen (tax included)
• Less than 30,000 yen: 440 yen (tax included)
• Less than 100,000 yen: 660 yen (tax included)
• Up to 300,000 yen: 1,100 yen (tax included)

Note:
If the address of the person placing the order is different from the address of the recipient, or if delivery to some areas such as remote islands is not possible with cash on delivery, please note that in such cases the order will be cancelled.