You can view the rugs in person at one of our stores in Yokohama, Karuizawa, or Tosu. You can check online which store has the item you are interested in. Additionally, if you contact us in advance via LINE or phone, we can provide detailed information about stock availability and how to check in-store. You can also use the AR feature to visualize the rug in your home.

You can place orders from anywhere in the country through our online store. The purchasing process is simple; just add items to your cart and fill in the necessary information to complete your order. If you have any questions or concerns, please feel free to contact us via LINE. We have a support system in place to ensure you can shop with confidence.

Hand-knotted rugs can maintain their beauty for a long time with proper maintenance. We recommend vacuuming regularly and addressing any dirt or stains immediately. Additionally, using a professional cleaning service every few years will help your rug last longer. For detailed care instructions and information on professional cleaning, please visit our home care instructions page. If you have any questions, feel free to contact us via LINE.

The store hours are as follows:
- Yokohama Store: 10:30 AM - 6:30 PM
- Karuizawa Store: 10:00 AM - 7:00 PM
- Tosu Store: 10:00 AM - 8:00 PM
For more details, please check the store access page on our website.

We accept returns or exchanges for unused products if you contact us within 7 days of the delivery date.

For more details, please check the return and refund policy page. If you have any questions, feel free to contact us via LINE.

Our hand-knotted rugs vary in price depending on size, material, and the effort involved in their creation. We offer a wide range of prices, from tens of thousands to hundreds of thousands of yen, covering everything from small rugs to luxurious Persian rugs. All product prices are displayed on our online store and in our physical stores, so please take a look. For more detailed information, please visit our pricing page.

Our hand-knotted rugs are made from high-quality natural materials such as wool, silk, and cotton. For details about the materials, please refer to the description page of each product.

In-store, you can use cash, credit cards, and debit cards.

For more details, please check the payment methods page.

Yes, in addition to installment payments via credit card, you can also use Paidy for up to 12 installments. The number of installments and conditions may vary depending on the payment method you choose. During the purchase process, select the installment payment option and check the details. If you have any questions, feel free to consult us via LINE.

Coupons distributed via LINE can be used during purchases in our online store. During the order process, enter the code you received via LINE in the 'Coupon Code' field on the cart screen. If you are using it in-store, simply show the coupon screen to the staff to apply it.

• For purchases over 10,000 yen: Free shipping
• For purchases under 10,000 yen: Shipping costs 600 yen.

Our shop primarily uses Yamato Transport, but depending on the region and the size of the product, we may use other carriers. Please note that we do not accept requests for specific carriers.

For more details, please check the shipping policy page.

We will provide individual estimates based on payment terms, quantity, and amount. Please contact us via email at Contact Us.