Terms of service

Article 1 (Scope of These Terms)

These Terms of Service ("Terms") apply between the Company and any person who browses, makes purchases through, or otherwise uses the online store "SATHI RUGS ONLINE STORE" operated by the Company (the "Service"), with respect to the provision and use of the Service (such persons, "Users").

Article 2 (Use of the Service)

1. Users shall use the Service in accordance with these Terms and any shopping guides or other rules separately established by the Company.
2. The Company may, at its discretion, change the content of the Service without prior notice to Users.
3. The Company may, at its discretion, terminate the provision of the Service. In that case, the Company will notify Users in advance that the Service will be discontinued and of the date of discontinuation, by posting on the Company's website or by other means.

Article 3 (Membership Registration)

1. Users who use the Service and purchase products may apply for membership registration.
2. Upon completion of membership registration, SATHI RUGS will send you our email newsletter with the latest news and campaign information. Please configure your email settings so that you can receive email from SATHI RUGS (info@sathirugs.com). Please note in advance that we may also send you emails with important notices and information. If you wish to stop receiving the newsletter, you can unsubscribe from the membership details page in My Page.
3. The Company may decline an application for membership registration if the applicant is found to have previously had their membership revoked for violating these Terms or for other reasons, if the application contains false information, or if the Company otherwise determines that approving the application would be inappropriate.
4. Membership registration is limited to persons with an address in Japan.
5. Users shall notify the Company, by the method separately designated by the Company, of any change to their address, name, telephone number, email address, or other registered details.

Article 4 (Suspension of the Service; Revocation of Membership)

The Company may suspend a User's access to the Service or revoke their membership without prior notice if the User falls under any of the following:
(1) The User does not actually exist, or registered or used the Service by impersonating a third party;
(2) It is found that the User has previously had their membership revoked for violating these Terms or for other reasons;
(3) The User has delayed payment for the Service or otherwise defaulted on an obligation;
(4) The User has engaged in any act falling under the prohibited acts set out in Article 6;
(5) The User constitutes an Anti-Social Force (meaning any organized crime group, any member of an organized crime group, any person for whom five years have not yet passed since they ceased to be such a member, any associate member of an organized crime group, any company affiliated with an organized crime group, any corporate racketeer (sokaiya), any group engaging in criminal activities under the pretext of social campaigns, any crime group specialized in intellectual crimes, or any other person or entity equivalent to the foregoing);
(6) The User has otherwise violated these Terms.

Article 5 (Withdrawal of Membership)

1. A User who wishes to withdraw their membership shall submit a withdrawal request in accordance with the method designated by the Company.
2. The Company may retain the User's information for a certain period after withdrawal.

Article 6 (Prohibited Acts)

Users must not engage in any of the following acts:
(1) Providing false information when registering as a member or using the Service;
(2) Interfering with the operation of the Service, or any other act that may hinder the Service;
(3) Using the Service through fraudulent use of a credit card;
(4) Fraudulently using an email address or password, or transferring or lending an ID or password to a third party;
(5) Any act that causes, or may cause, nuisance, disadvantage, or damage to other Users, third parties, or the Company;
(6) Any act contrary to public order and morals, any act that violates laws or regulations, or any act likely to constitute either of the foregoing;
(7) Any other act that the Company deems inappropriate.

Article 7 (Copyright and Other Rights)

1. All rights relating to the text, wording, images, photographs, video, audio, designs, and other materials used in the Service — including intellectual property rights such as copyrights and trademark rights, portrait rights, publicity rights, and all other rights — belong to the Company or to other legitimate rights holders, and Users must not engage in any act that infringes these rights.
2. If a User violates this Article and a dispute arises with a rights holder or a third party, the User shall resolve the dispute at their own responsibility and expense, and shall not cause any inconvenience or damage to the Company.

Article 8 (Management of IDs and Passwords)

1. Users are responsible for managing the IDs and passwords they have set themselves.
2. Users shall manage their IDs and passwords strictly. The Company shall bear no liability — regardless of whether the User was negligent — for damage arising from inappropriate management of an ID or password, errors in its use, or its use by a third party, except where the Company has acted with intent or gross negligence.
3. If a User discovers that their ID or password is being used fraudulently by a third party, the User shall contact the Company immediately.
4. Users acknowledge the risks, including leakage, involved in transmitting credit card numbers and similar information when using the Service, and shall do so at their own responsibility.

Article 9 (User Information (Personal Information))

1. The Company shall handle Users' personal information obtained in connection with the use of the Service appropriately and in accordance with the Privacy Policy.
2. Users may access My Page to update their own personal information.
3. Internet/browser information: The Service may currently collect Users' IP addresses and cookies. These are used for internal statistical analysis, and not for the purpose of identifying individual Users. The Service may also collect other information obtainable through standard Internet technologies and use it for analysis. None of this information identifies individual Users, nor is it collected for that purpose. If a User has configured their browser to refuse cookies from the Service, the User may not be able to receive the Service properly.

Article 10 (Purchase of Products)

1. Users may purchase products through the Service.
2. A User who wishes to purchase a product shall apply for the purchase in accordance with the method designated by the Company.
3. A sales contract for the product (the "Sales Contract") is formed between the User and the Company at the time the Company sends the User an email accepting the application under the preceding paragraph. After that email has been sent, the User may not cancel or terminate the Sales Contract for the User's own convenience. However, even after that email has been sent, if the Company determines that there are grounds to suspect that the quantity, total value, contents, or other details of the order exceed the scope of ordinary use, the Company may take measures such as confirming with the User by telephone or email, or cancelling the Sales Contract.
4. Delivery of products through the Service is limited to addresses within Japan.

Article 11 (Termination of the Contract)

1. The Company may terminate a Sales Contract if any of the following occurs:
(1) The User violates these Terms;
(2) The credit card company designated by the User notifies the Company that authorization has been declined;
(3) Circumstances come to light giving reason to believe that the User's ability to pay is in doubt;
(4) The product is out of stock and delivery cannot readily be arranged;
(5) The product cannot be delivered because the User's delivery address is unknown or the User is absent for an extended period;
(6) The User cannot be reached at their registered telephone number or email address and their identity cannot be confirmed.
2. Notwithstanding the preceding paragraph, if there is fraudulent or otherwise inappropriate conduct by the User in connection with the use of the Service, the Company may cancel or terminate the Sales Contract or take other appropriate measures.

Article 12 (Management of Information)

1. The Company may, at its own judgment and without notice to the User, delete comments or other information posted by a User if any one of the following applies:
(1) The information clearly infringes the copyright or other rights of the Company or a third party, or is found to damage the reputation or credibility of the Company or a third party;
(2) The Company receives a notice from a third party alleging that the information infringes that third party's copyright or other rights, or damages that third party's reputation or credibility;
(3) The information is found to violate laws or regulations;
(4) The Company is ordered to delete the information by a government agency or public institution on legal grounds;
(5) The information is otherwise found to be inappropriate for the operation of the Service.
2. Where the Company finds reasonable grounds, it may refuse a User access to all or part of the Service without any notice.

Article 13 (Suspension of the Service)

The Company may suspend all or part of the Service without prior notice to Users in any of the following cases:
(1) When necessary for scheduled or emergency system maintenance;
(2) When provision of the Service becomes difficult due to fire, power outage, system failure, interference by third parties, or similar causes;
(3) When a natural disaster, war, terrorism, civil unrest, riot, labor dispute, enactment, amendment, or repeal of laws or regulations, exercise of public authority such as government orders, dispositions, or guidance, infectious disease, or any other event beyond the Company's reasonable control occurs or is likely to occur;
(4) When the Company otherwise determines that suspension of the Service is unavoidable.

Article 14 (Other Disclaimers)

1. Where the Company owes a duty of notice to an individual User, it fulfills that duty by sending notice to the email address registered in advance by that User; where it owes a duty of notice to Users in general, by posting on the Company's website; and where it delivers products to a User, by shipping the products to the delivery address specified by that User at the time of purchase.
2. The Company shall bear no liability whatsoever for any damage arising from a User's inability to use the Service.
3. Regardless of the legal grounds of any claim, the Company shall not be liable for any damage, loss, or disadvantage incurred by a User in connection with the use of the Service due to causes not attributable to the Company.
4. If a User causes damage or loss to a third party through the use of the Service, the User shall resolve the matter at their own responsibility and expense, and shall not cause any inconvenience to the Company.
5. When the Company carries out a change of a User's password or a similar procedure, the Company shall be released from liability by verifying the User's identity through the method designated by the Company.
6. Users shall bear the costs of installing the computer and communications equipment needed to use the Service, as well as telephone charges, LAN and other usage fees, and application fees incurred in using the Service.
7. Users shall use one of the recommended browsers below when using the Service. The Company accepts no responsibility whatsoever for problems arising from the use of any browser other than the recommended browsers, and will not respond to any inquiries about such problems.
Recommended browsers:
Windows: Microsoft Internet Explorer 8 or later / Firefox 25 or later / Google Chrome 31 or later
Mac: Safari 7
iPhone: Apple iOS 7.0 or later, Safari
Android: Android 4.0 or later, official browser
* JavaScript must be enabled to view this site.

Article 15 (No Assignment)

Users may not assign their rights or obligations under these Terms or a Sales Contract to any third party without the prior written consent of the Company.

Article 16 (Confidentiality)

Users shall treat as confidential any non-public information disclosed to them by the Company in connection with the Service with a request that it be kept confidential, and shall not disclose it to any third party.

Article 17 (Amendment of These Terms)

1. The Company may amend these Terms where the amendment conforms to the general interest of Users, or where the Company otherwise determines it necessary due to changes in the services provided; changes in laws, regulations, or guidelines; instructions from supervisory authorities; changes in User needs; changes in financial, economic, or social conditions, the competitive environment, system environments, logistics, or other circumstances; changes in the Company's business condition; or other reasons.
2. When amending these Terms, the Company will post on its website — at least one month in advance (or a shorter period depending on the nature of the amendment) — notice of the amendment, the content of the amended Terms, and their effective date. However, for amendments that conform to the general interest of Users or that are minor, the Company may amend these Terms without a prior-notice period.

Article 18 (Governing Law)

The formation, validity, performance, and interpretation of these Terms and of Sales Contracts shall be governed by the laws of Japan.

Article 19 (Jurisdiction)

1. If a dispute arises between a User and the Company in connection with these Terms or the Service, the User and the Company shall consult in good faith to resolve it.
2. Notwithstanding the preceding paragraph, if the dispute cannot be resolved through consultation, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.